WinLion Casino Privacy Policy

At WinLion Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at winlion.com. By registering an account and using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

WinLion Casino operates under an Anjouan Gaming License and provides online casino and sports betting services to eligible players, including those based in Canada. Our primary domain is winlion.com, and we also operate regional mirrors to serve players across different jurisdictions. We act as the data controller for all personal information collected through our website, mobile platform, and PWA application.

Information We Collect

At Win Lion Casino, we may collect the following categories of personal data when you register, make a deposit, or otherwise interact with our services:

• Full name, date of birth, and contact details including email address and phone number
• Residential address and proof of identity documents for KYC verification
• Financial information, including payment method details (Interac, Visa, Mastercard, Apple Pay)
• Login credentials and account activity on our WinLion platform
• Device information, IP address, browser type, and operating system
• Gaming history, wagering activity, and bonus usage data
• Communications you send us via live chat, email at [email protected], or our contact form
• Loyalty program data, including your level on our 26-tier loyalty ladder and points accumulated

How We Use Your Data

We at WinLion use your personal data to deliver, manage, and improve our services. Specifically, we process your information for the following purposes:

• To create and manage your player account and verify your identity
• To process deposits and withdrawals in CAD, including transactions via Interac and Visa
• To administer bonuses, including your WinLion welcome bonus, free spins, and loyalty rewards
• To detect and prevent fraud, money laundering, and other prohibited activities
• To comply with our legal obligations under our Anjouan Gaming License
• To communicate with you about your account, promotions, and platform updates
• To improve our casino platform, personalise your experience, and analyse gameplay trends
• To enforce our Terms and Conditions and Responsible Gaming policies

Legal Basis for Processing

Our WinLion Casino platform processes your data on the following legal grounds:

• Contractual necessity — We need your data to fulfil the agreement when you register and use our services
• Legal obligation — We are required to collect and verify certain data under applicable gaming and anti-money-laundering regulations
• Legitimate interests — We process certain data to protect our platform, prevent fraud, and improve our services
• Consent — Where required, we will ask for your explicit consent before processing your data for marketing purposes

Cookies and Tracking Technologies

At Win Lion, we use cookies and similar tracking technologies to enhance your experience on our site. Cookies allow us to remember your preferences, keep you logged in, and analyse how our platform is used. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our WinLion Casino website.

Types of Cookies We Use

• Essential cookies — Required for the basic operation of our website and cannot be disabled
• Analytical cookies — Help us understand how players interact with our Win Lion platform
• Functional cookies — Allow us to remember your settings and preferences
• Marketing cookies — Used to deliver relevant promotional content, including WinLion promo codes and bonus offers

Sharing Your Data

We at WinLion Casino do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our platform, including:

• Payment processors and financial institutions handling your CAD transactions
• Identity verification and KYC service providers
• Game software providers and technology partners
• Regulatory authorities and law enforcement bodies when required by law
• Analytics and fraud prevention service providers

Our Win Lion team ensures that all third parties we work with are contractually obligated to handle your data securely and in accordance with applicable privacy laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations and applicable law. When your data is no longer needed, we will securely delete or anonymise it. If you close your WinLion Casino account, certain records may still be retained for legal compliance and dispute resolution purposes.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Win Lion Casino:

• Right of access — You may request a copy of the personal data we hold about you
• Right to rectification — You may ask us to correct inaccurate or incomplete data
• Right to erasure — In certain circumstances, you may request that we delete your data
• Right to restrict processing — You may ask us to limit how we process your data
• Right to data portability — You may request your data in a structured, commonly used format
• Right to object — You may object to certain types of data processing, including direct marketing

To exercise any of these rights, please contact our WinLion Casino support team at [email protected] or via our 24/7 live chat. We will respond to your request within a reasonable timeframe in accordance with applicable regulations.

Security of Your Data

We take the security of your personal information seriously. Our Win Lion platform employs industry-standard encryption, secure socket layer (SSL) technology, and rigorous internal access controls to protect your data from unauthorised access, disclosure, or misuse. While we implement robust technical and organisational measures, no system is entirely immune to risk, and we encourage you to use strong, unique passwords for your account.

Responsible Gaming and Data

We at WinLion Casino collect and process data related to your gaming behaviour to support our Responsible Gaming obligations. This includes monitoring for signs of problem gambling and applying tools such as deposit limits, loss limits, bet limits, cooling-off periods, and self-exclusion where necessary. We process this data in the interest of player welfare and as required under our licensing conditions.

Restricted Countries

Our WinLion Casino services are not available to residents of certain jurisdictions, including the United States, United Kingdom, Australia, and other restricted territories listed in our Terms and Conditions. If you access our platform from a restricted country, we may be required to close your account and process your data in accordance with applicable legal requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or through a prominent notice on our Win Lion website. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how our WinLion Casino platform handles your personal data, please do not hesitate to reach out to us. You can contact our support team 24/7 via live chat on winlion.com, by email at [email protected], or through the on-site contact form. We are here to help and will always respond promptly to your privacy-related enquiries.